FAQs

Ordering

Where do I order?

You can order directly from our website! Look for the “Order Now” button on the home page.

Is shipping available?

Yes, just fill out your shipping information at checkout to have your RowSUP delivered.

How long does delivery take?

Please allow 2-3 business days for your RowSUP to ship.

Care & Maintenance

How do I properly store it?

If you have the inflatable RowSUP, be sure to fully deflate it and roll it up. Once rolled, place back in the board backpack it came in. Place the main rigging, collapsable rigger, and fin back in the canvas bag after storing the board. The paddle can also be stowed in its respective bag after being collapsed.

How do I keep it clean?

Rinsing the board and components with fresh water after use typically keeps things clean. For more aggressive cleaning, scrubbing with soap and water followed by a more thorough freshwater rinse will do.

What should I avoid?

Avoid storing your RowSUP in a damp environment with inadequate ventilation to prevent mold and other decay.

Warranty & Repairs

Who do I contact if something breaks?

If something on your RowSUP fails, please call 1-203-866-7223 or send us an email to info@wintechracing.com detailing the issue.

What is the warranty policy?

See our warranty policy.

How long do repairs usually take?

Depending on the severity of the damage, repairs can take anywhere between 2-7 business days.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.